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Frequently Asked Questions
Q1: Are you a trading company or a manufacturer?
We are a professional EV charging station manufacturer with over 5 years of experience, featuring a 10,000 square meter workshop, dedicated R&D teams, and multiple automatic production lines. We hold over 30 patent certificates and are compatible with 98% of vehicle models.
Q2: What is the Minimum Order Quantity (MOQ)?
The MOQ depends on specific customer requirements and the features of the product chosen.
Q3: How do you handle shipping and costs?
For smaller orders, we use express services like FEDEX, DHL, EMS, or TNT. For larger shipments, we offer sea or air freight. We can quote based on EXW terms, allowing you to use either our forwarder or your own.
Q4: What is the typical delivery timeframe?
Generally, delivery takes between 3 to 25 days after receiving your advance payment. The exact time is determined by the specific items and the total quantity of your order.
Q5: Can I customize my logo and packaging?
Yes, we offer extensive customization options including LOGO branding, color changes, cable adjustments, and custom enclosure boxes or cartons to meet your specific needs.
Q6: Do you test the chargers before they are shipped?
Absolutely. All major components are tested prior to assembly, and every single charger undergoes a full functional test before shipment to ensure quality.
Zap Charger
