❓ Frequently Asked Questions
Q: Are you a factory or a trading company?
A: We are a manufacturer, dedicated to producing high-quality EV charging solutions. You are welcome to visit our production facilities at any time.
Q: What range of products do you offer?
A: We provide AC wallboxes (3.5kw-44kw), integrated floor-mounted DC fast charging stations (30kw-480kw), mobile chargers with energy storage (3.5kwh-161kwh), and solar system integration products.
Q: Can you provide custom branding and designs?
A: Yes, we offer OEM/ODM services. We can implement your specific design requirements and place your logo on the products.
Q: What is the standard warranty period?
A: We provide a two-year warranty for the entire machine. During this period, we cover hardware replacement costs for any failures. Our software includes a lifetime warranty with remote technical support.
Q: Do your products meet international standards?
A: Absolutely. Our products are sold globally and have passed relevant certifications recognized by local governments. We ensure all packaging and product info meet customs clearance standards.
Q: What payment and trade terms are accepted?
A: We accept trade terms including EXW, CFR, CIF, DAP, DDU, and DDP. Payment can be made via T/T, Credit Card, Western Union, and Bank Transfer.
Zap Charger
