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Frequently Asked Questions
What is OCPP?
OCPP stands for Open Charge Point Protocol. It is a communication standard that allows the EV charger to connect with a central management system for online monitoring, card management, and remote positioning.
Can a dual-gun charger charge two cars simultaneously?
Yes. For example, a 120kW DC charger with two guns will distribute 60kW to each car. If only one car is charging, it can reach the full 120kW output.
Which car brands are compatible with your chargers?
Our chargers are compatible with all EV brands. Compatibility depends on the connector standard (Type 1, Type 2, GB/T, or NACS) used in your specific region.
Do you test the goods before delivery?
Yes, we conduct 100% rigorous testing on all products before they are dispatched to ensure quality and safety.
What kind of after-sales support is provided?
We provide lifetime technical support. Our engineering team is available to provide technical assistance whenever required.
What are the available delivery terms?
We typically operate under FOB, CFR, and CIF delivery terms.
Zap Charger
