❓ Frequently Asked Questions
Q1: Can I visit your manufacturing facility?
A: You are highly welcomed to visit our factory at any time to inspect our production processes and quality control systems.
Q2: Are you a professional manufacturer or a trading company?
A: We are a professional manufacturer specializing in EV charging solutions with 30 years of R&D and production experience.
Q3: Do you perform testing on all chargers before shipping?
A: Yes, all major components are tested before assembly, and every individual charger undergoes full functional testing before being dispatched.
Q4: What is the warranty period for the AC chargers?
A: We provide a comprehensive two-year warranty. During this period, we offer technical support and replacement parts for any quality-related issues.
Q5: Is custom production available based on samples or drawings?
A: Yes, we can produce units according to your specific samples or technical drawings, including the creation of necessary molds and fixtures.
Q6: What safety protections are integrated into the chargers?
A: Our chargers include multiple protections: Under Voltage (UVP), Over Voltage (OVP), Residual Current Device (RCD DC 6mA), Surge Protection (SPD), Ground Fault, Over Current (OCP), and Over Temperature (OTP).
Zap Charger
