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Professional Manufacturing
Established in 2018, the production and R&D site spans more than 10,000 square meters. As a green and environmentally friendly new energy enterprise, the focus is on integrating the production of new energy charging piles, constructing electric vehicle charging station solutions, and providing integrated solutions for photovoltaics and energy storage.
The company is a technical leader in the manufacturing of electric vehicle charging pile equipment. Adhering to a mission of high quality and efficiency, the objective is to create safe and efficient new energy vehicle charging networks. Licensed operations include power transmission and distribution services, technical consulting, and the manufacturing of advanced control equipment.
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Common Questions & Solutions
What should I do if the charging fails to start?
First, check the physical connection. Ensure the charging gun is fully inserted until you hear a "click" sound. Verify that there are no foreign objects or oxidation on the gun head or vehicle port.
How do I resolve a communication handshake failure?
This often happens due to incompatible protocols between the vehicle's BMS and the charger. Ensure the vehicle has completed necessary operator authentication and check if the vehicle is properly bound to the RFID card or app.
What causes the charging to stop automatically?
Automatic stops are usually triggered by safety protections. Common causes include insulation test failures, electronic lock malfunctions, or safety triggers from the vehicle's battery management system.
What if the charging port is wet or dirty?
Before charging, always check that the charging port and gun head are clean and dry. Moisture or debris can cause insulation faults and prevent the charging cycle from starting.
How can I identify the specific error during a fault?
Check the integrated pile screen or your charging mobile app. It will display clear error messages such as "Communication timeout", "Insulation fault", or "Electronic lock error" to guide your troubleshooting.
What are the priority troubleshooting steps?
1. Re-plug the gun firmly. 2. Inspect for cleanliness and dryness. 3. Read the error code on the display screen. 4. Restart the charging process via the app or card.
Zap Charger
