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Frequently Asked Questions
What is the warranty period for the charging cable?
The warranty is 12 months. During this period, we provide technical support and replace parts for free, while customers handle delivery.
Do you test the goods before delivery?
Yes, we conduct a 100% test on all products before delivery to ensure quality and safety.
What is the difference between a Movable Charger and a Wallbox?
A Wallbox charger typically has an IP54 rating for outdoor use. Movable chargers often have lower protection levels (like IP43) and should be protected from heavy rain.
How does an AC EV charger work?
The AC charging post outputs alternating current. The vehicle's On-Board Charger (OBC) rectifies this voltage. Charging speed is often limited by the vehicle's OBC capacity.
How do I choose the right EV charger for my car?
It is best to match the charger to your vehicle's OBC. For example, if your OBC is 3.3KW, your vehicle will only charge at 3.3KW even if you use a 7KW or 22KW charger.
What are your standard terms of trade?
We support various trade terms including EXW, FOB, CFR, CIF, DAP, DDU, and DDP.
Zap Charger
