Frequently Asked Questions
What is the warranty period for this charging cable?
The warranty is 12 months. During this period, we provide technical support and replacement parts for free, though customers are responsible for delivery costs.
Do you test all your goods before delivery?
Yes, we conduct a 100% test on all products before they are dispatched to ensure quality and safety.
What is the difference between a Movable Charger and a Wallbox Charger?
The main difference lies in the protection level: wallbox chargers typically have an IP54 rating suitable for outdoor use, while movable chargers usually have an IP43 rating and should not be used outdoors during rainy weather.
How does an AC EV charger work?
The output of an AC charging post is alternating current. This requires the vehicle's On-Board Charger (OBC) to rectify the voltage. The charging speed is limited by the power of the OBC, commonly 3.3kW or 7kW.
Which EV charger do I need for my vehicle?
It is best to choose according to your vehicle's On-Board Charger (OBC). For example, if your vehicle's OBC is 3.3KW, your vehicle will only charge at 3.3KW even if you use a 7KW or 22KW charger.
Are you a factory or a trading company?
We are a professional manufacturer specializing in new and sustainable energy applications.