Frequently Asked Questions
Q1: Can I visit your production facility?
A: You are highly welcomed to visit our factory at any time! We look forward to establishing a reliable business partnership with guaranteed quality and after-sales service.
Q2: Are you a manufacturer or a trading company?
A: We are a professional manufacturer with 30 years of R&D and production experience in the electric vehicle charging industry.
Q3: Do you test all of your chargers before shipping?
A: Yes, all major components are tested before assembly, and each individual charger is fully tested before being shipped to ensure performance and safety.
Q4: What is the warranty policy for your products?
A: We provide a two-year warranty. During this period, if there are any quality-related issues, we will provide full technical support and replace necessary parts.
Q5: Can you produce customized units according to samples?
A: Yes, we can produce based on your samples or technical drawings. We have the capability to build the necessary molds and fixtures for specific requirements.
Q6: What certifications do your EV chargers hold?
A: Our products are certified with CE, TUV, UKCA, RoHS, and ISO standards to meet international market requirements.
Zap Charger
