Q1: What are your terms of delivery?
We support multiple delivery terms including FOB, CFR, CIF, and DDU to meet your logistics needs.
Q2: What is OCPP and how does it work with your chargers?
OCPP (Open Charge Point Protocol) is a network protocol. It allows you to connect the EV charger to a management system via PC to manage chargers, online cards, and positioning.
Q3: Can a dual-gun charger charge two cars simultaneously?
Yes. For example, a 120kW DC charger with 2 guns will distribute 60kW to each when two cars are charging. If only one car is charging, it can reach the maximum 120kW output.
Q4: Which car brands are compatible with your chargers?
Compatibility depends on the EV connector standard used in different countries rather than the car brand itself. Our chargers follow standard connector protocols.
Q5: What kind of after-sales support do you provide?
We provide lifetime technical support. Our experienced engineers are available for 24-hour online technical assistance to ensure smooth operation.
Q6: Can you assist with customs clearance?
Yes, we cooperate fully with customers to handle relevant customs clearance procedures and provide all necessary documentation.
Any other questions, please click "Send", we will reply you within 24 hours.