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Frequently Asked Questions
Are you a manufacturer or a trading company?
We are a specialized manufacturer. You are welcome to visit our production facilities at any time to see our charging technology in action.
What specific EV charging products do you offer?
We provide a wide range of solutions, including Portable AC EV chargers (3.5kw-44kw), floor-mounted fast DC charging stations (30kw-480kw), mobile chargers with integrated energy storage (3.5kwh-161kwh), and solar system integration products.
Do you support custom designs and branding?
Yes, we provide full support for custom designs and can incorporate your logo into the final products to meet your branding requirements.
What are your standard trade and payment terms?
We support various trade terms including EXW, CFR, CIF, DAP, DDU, and DDP. For payments, we accept T/T, Credit Cards, Western Union, and Bank Transfers.
What kind of warranty and technical support is provided?
We offer a 24-month warranty for the entire machine. Our software comes with a lifetime warranty, and our technical team is available for remote video guidance and troubleshooting.
Do your products meet international clearance standards?
Our products have passed relevant certifications recognized globally. We provide standardized documentation and compliant packaging to ensure smooth local customs clearance.